Shipping
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Dispatch time: Orders placed Monday–Friday ship the next business day.
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Shipping rates: Calculated by the carrier at checkout and may vary based on package volume (dimensional weight), actual weight, and destination.
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Carriers & tracking: We use trusted carriers and will email you a tracking number as soon as your order ships.
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Backorders: If an item is awaiting restock, we’ll contact you with the ETA and options (hold the order, partial ship, or change/cancel the item).
Returns & Exchanges
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Return window: Request a return within 14 days of delivery to receive a Return Authorization (RMA).
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Condition: Items must be new, unused, and in original packaging (seals intact where applicable).
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Non-returnable items: Clearance/final sale, special orders, opened skincare/consumables, and used items.
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How to request: Email hankim@skinbeautytech.com with your order number, reason for return, and photos if the item arrived damaged/defective.
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Return shipping: Unless the product is defective or we made a shipping error, return shipping is your responsibility. Use a trackable/insured method.
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Processing time & refunds: Please allow 3–5 business days after we receive your return for inspection and processing. Refunds are issued to the original payment method or as store credit. Shipping charges are non-refundable.
Damaged / Missing Items
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Report any damaged, defective, or missing items within 7 days of delivery with photos of the product and packaging. We’ll arrange a replacement or refund.
International Orders
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Duties, taxes, and brokerage fees (if applicable) are the recipient’s responsibility and are not included in our shipping charges. Customs delays are outside our control.
Questions?
Contact us at hankim@skinbeautytech.com — we’re here to help.